Refund & Cancellation Policy
Business name: Reboot Robotics Academy
Address: Ground Floor, Neer Apartment, DC 1/2, Shastri Bagan, Desh Bandhu Nagar, Baguiati, Kolkata, West Bengal 700059, India
Email: info.rebootrobotics@gmail.com
Phone: +91 90382 00127 (Academic Counsellor) · +91 99031 70575
1. Demo classes
- Demo at our centre — free. Nothing is charged, and you may cancel at any time. Please tell us if you cannot attend so we can offer the slot to someone else.
- Online demo — ₹9 booking fee. This nominal fee confirms your slot.
- Cancel or reschedule at least 4 hours before your slot and we will move you to another slot free of charge, or refund the ₹9 if you prefer.
- If you do not attend and did not tell us, the ₹9 is not refunded.
- If we cancel or cannot conduct the demo, you receive a full refund or a new slot, whichever you choose.
2. Course fees
- Before the first class: cancel any time before your first class and we will refund the course fee in full. The ₹500 admission fee is non-refundable.
- After 1 or 2 classes: if the course is not right for your child, tell us before the third class and we will refund the remaining fee, after deducting the classes already attended on a pro-rata basis and the admission fee.
- After 3 or more classes: fees are non-refundable, because the batch, trainer time and kit have been allocated for the full course. You may transfer the remaining classes to a sibling or to another Reboot course at our discretion.
- Monthly instalments: you may stop future instalments at any time by telling us before the next due date. Instalments already paid follow the rules above.
3. If we cancel
If we cancel a course before it starts, or discontinue it partway, you receive a full refund of the unused portion, including the admission fee if the course never began.
4. Missed classes
Missed classes are not refundable, but we will do our best to arrange a replacement session, subject to trainer availability. Please give us notice whenever you can.
5. How to request a refund
Email info.rebootrobotics@gmail.com or WhatsApp +91 90382 00127 with the student's name, the course or booking, and the reason. We will confirm within 3 working days.
6. How refunds are paid
Approved refunds are returned to the original payment method through Razorpay. Once we process a refund, it typically reaches your account within 5 to 7 working days, depending on your bank. Cash payments are refunded in cash or by bank transfer, against a receipt.